On this page, you can read answers to questions asked about our bulk meters.
Why has Thames Water chosen my area to work in?
How will Thames Water benefit?
What does the work involve?
We’ll dig a small hole to fit the meter into the ground. This is usually in the pavement.
We’ll put up signs if we need to close footpaths or suspend any parking bays. Once it is fitted, we’ll use the meter to monitor water use in the area and detect leaks.
Will I be billed on the meter?
No, your bill will not be affected by our project.
This meter is only being installed to help us understand how much water is being used and detect leaks in your area.
If you are interested in switching to a water meter please click here to find out more.
Before the meter installation:
How long will the survey take?
Will I be notified before my supply is affected?
Yes, we'll send you a letter to tell you when we are coming to install the meter. The letter will give you at least 48 hours' notice before we turn your water off.
We will turn your supply off for up to three hours while we fit the meter.
When will you be turning my water off?
What do I need to do before my water is turned off?
You may wish to fill a kettle before this and store a jug of water in the fridge.
Please do not use any household appliances which require water, such as your washing machine, dishwasher or shower.
I have a medical condition that requires a constant supply of water, what will I do when my supply is turned off?
If you need a supply of bottled water then please call us on 0800 009 3656 at least two days before we come to fit the meter and we can arrange this for you. We can take requests for bottled water from Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm.
On the day we fit the meter, we'll knock on your door to confirm you have received the bottled water before we shut your supply off.
I’ve emailed you to request water, when can I expect to receive it?
We will arrange to have bottled water delivered to you on the day of installation, if applicable.
We will also knock on your door to confirm you have received the bottled water before we shut your water supply off.
During the meter installation:
How long will my water be turned off for?
Will I be able to use my household appliances?
Where will the meter be fitted?
The meter will be installed outside the property in the pavement, or sometimes in the road.We may fit meters inside the property boundary if no other options are available. However, if this is the case, we’ll always contact the building owner first to discuss the options.
Will Thames Water staff or contractors need to work inside my home?
No. However in some cases we may need to check which pipe it is that supplies water to your building. We do this by tasking you to turn your tap on and off. This lets us know if you are affected when we turn the water off.
Will we still be able to park in the street?
Will there be any street closures?
There will be little impact as we will generally be working on the pavement.
Sometimes we will have to work in the road to install a meter, which could cause slight traffic disruption, but we will keep this to a minimum. If necessary we will contact the local council to gain relevant permission; for example, temporary parking bay suspension.
After the meter installation:
What will the area with the new water meter look like after?
Why is my water spluttering or discoloured?
You may notice that your water splutters out of the cold water tap, or may appear cloudy: this is caused by trapped air.
Sometimes our work may cause the water to initially appear discoloured. This is normal and harmless, and will clear if you run the tap for a few minutes.
What do I do if my water doesn’t come back on, or has low pressure after the work is completed?
If your water does not come back on or your pressure is very low, please check with a neighbour to see if they have the same problem.
If your neighbour’s water is back on, check your inside stop valve is fully open (usually located under the kitchen sink).
If your water is still not on, please call us on 0800 009 3656 quoting bulk meters. We are open 24 hours a day for general enquiries.
What will happen if you find a leak on pipes that are my responsibility?
If we find any leaks on the section of pipe that is your responsibility, we will talk to you about how we can help you fix it.
For more information on how to check for a leak on your property, please click here.
What if I am a commercial user with my data logger connected to the meter....will my logger still work after the meter is replaced?
How can I reduce my water usage?
I am interested in getting a meter installed to reduce my water bill. Is this possible?
If you are interested in switching to a metered bill please click here to find out more.
I have requested a revenue meter install and have been informed this is not possible. What can I do?
Our Assessed Household Charge is available if you have asked to be charged by a water meter, but we have not been able to fit one at your property, for example if your pipework is not suitable. We also have a single occupier tariff if you live on your own.
To find out whether you qualify for the Assessed Household Charge tariff, please click here to find out more.