How we are delivering on our promises

Last reviewed:

We worked closely with our customers to set 55 ambitious performance commitments for the 2015-2020 AMP6 regulatory period.

These commitments are designed to deliver what is important to our customers in the most cost effective way.

Our highlights 2016/17



Download our Annual Performance Report for a full review of our performance commitments and our performance for 2016/17:

Customer Challenge Group

We discuss progress on our performance commitments with our independently chaired Customer Challenge Group (CCG).

More about the CCG

The CCG has produced an independent report on how they think we are delivering.

CCG commentary on our performance