Our policies

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We’re on a journey to becoming a more sustainable and responsible business.

Sustainability is an increasingly important consideration as we seek to strike a balance between the level of service we provide to our customers, our impact on the environment and communities, the level of customer bills and future investment in the business. We describe how we will become a more sustainable business through our nine sustainability themes which is visible in our sustainability policy.

Our approach to corporate responsibility has three core interrelated themes of education, engagement and enhancement which are set out in our corporate responsibility policy.

Our Corporate Responsibility and Sustainability (CR&S) report provides an update on our progress across our nine sustainability themes and emerging sustainability and corporate responsibility response.

Also in this section

Supporting the United Nations Sustainable Development Goals Stakeholder engagement Community investment Partnerships Gender pay gap reporting Past reporting