Customer Challenge Group (CCG)

Last reviewed:

Independent Challenge

Putting customers at the heart of Thames Water's plans and actions


About the CCG

The CCG monitors whether Thames Water is meeting its commitments, reporting properly on its progress and is considering its customers in its future plans.

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Jargon buster

This list aims to explain the terminology that you may find online or in our documents.

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Performance monitoring

Every year the CCG gives its view on how well Thames Water is meeting its commitments.


Reports to Ofwat

The CCG writes formally to Ofwat in response to consultations and questions, and also comments on Thames Water's future plans.

reports to ofwat

Meeting minutes

Read the minutes from our previous meetings.

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