Contact our Press Office

Press and media enquiries

Journalists can contact the Thames Water Press Office between 8.30am and 5pm, Monday to Friday.

For urgent, out-of-hours media enquiries, please contact 0203 577 4364.

Please note, the Press Office does not have direct access to customer information and is unable to answer individual customer enquiries.

If you are a Thames Water customer and would like to speak to someone about an issue relating to your water supply or wastewater service, please visit our contact us page.

Press team contacts

Filming requests

The Press Office will consider filming or photography requests at our sites that directly relate to our operational business.

If your filming request does not relate directly to Thames Water operations, please contact Locality Unlimited on 0207 812 9144 or email

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