Corporate responsibility and sustainability

Making a positive impact

Every day we provide essential services to millions of customers, yet we have a much broader impact on society and the natural environment. What we do and how we do it, delivers significant public value.


Our CR&S report 2018/19

We’re on a journey to become a more sustainable business. Read about our progress.

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Our policies

Read our policies which support our commitment to sustainability and corporate responsibility.

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ESG statement 2019

This statement outlines how we’re delivering against key Environment, Social and Governance (ESG) measures.

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Supporting the UN SDGs

Find out how we are supporting the aspirations of the United Nations Sustainable Development Goals (SDGs).

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Stakeholder engagement

Read about our communications for major engineering projects, how we work with government and our public consultations

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Community investment

Our community investment strategy includes education, volunteering, giving to charities and community investment reporting.

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Our partnerships aim to protect the natural and historic environment, provide opportunities for local communities and make our business more sustainable.

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Gender pay gap reporting

We are working hard to become a more inclusive organisation. Our mean gender pay gap has reduced from 13.3% at 5 April 2017 to 10.8% at 5 April 2018.

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Past reporting

Download all our corporate responsibility reports from 2005 in PDF format.

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Learn about our work with WaterAid and how we support local communities and schools.

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