We worked closely with our customers to set 55 ambitious performance commitments for the 2015-2020 AMP6 regulatory period.
These commitments are designed to deliver what is important to our customers in the most cost effective way.
Our highlights 2015/16
Overview of our performance
The image below shows a high-level summary of our main commitments to customers and our performance against targets for each commitment.
Download our Annual Performance Report for a full review of our performance commitments and our performance for 2015/16:
Statement of risks, strengths and weaknesses and final assurance plans 2016/2017
Customer Challenge Group
We discuss progress on our performance commitments with our independently chaired Customer Challenge Group (CCG).
The CCG has produced an independent report on how they think we are delivering.