Our Executive team is responsible for the day-to-day running of the business and is made up of the Interim Executive Chairman and Chief Financial Officer (CFO) as well as seven functional directors.
Ian Marchant - Interim Executive Chairman
Chief Financial Officer/Executive Director
Appointed: March 2017
- Strong expertise in leading the execution of multi-billion-pound funding, primarily in the public debt capital markets and creating sustainable financing structures to support corporate sustainability aims
- Valuable utility experience combined with public policy exposure
Brandon brings substantial financial leadership success to his role as Chief Financial Officer having spent three years of a ten-year tenure as Managing Director of Finance at regulated energy company, SSE Plc. While in post he led the execution of more than £7 billion of funding and initiated a finance transformation programme.
Richard Aylard CVO
Appointed: October 2002
- 30 years spent driving sustainability and supporting companies to transform their approach to environmental protection and community engagement
- Significant experience and understanding of Government and NGOs and the creation of mutually beneficial partnerships
Richard directs our corporate sustainability approach, helping the business to build on its social and green credentials. He has a long history in the sustainability sector having worked as an independent consultant and as European Environment Director and Head of CSR at international corporate communications consultancy, Burson-Marsteller.
He is a retired Royal Navy Officer and from 1991-1996 he was the Private Secretary to the Prince of Wales. Richard is Area President of the Institute of Water, an Honorary Fellow of the Chartered Institute of Water and Environmental Management and Chair of the Water and Sanitation for the Urban Poor charity.
Digital, Strategy and Transformation Director
Appointed: September 2017
- Experience driving complex change in regulated companies
- Proven background using digital technology to create customer obsessed businesses
John directs digital transformation and strategy with a focus on improving customer outcomes and reducing operating costs. He leads strategy development, IT, data analytics and the application of digital technologies across the business.
Prior to Thames Water he spent 12 years directing customer focused and operation-led transformations as a Partner at Bain & Company where he worked expansively in the digital and technology space across a variety of infrastructure-heavy industries. His early career was spent at Deloitte and PA Consulting.
Human Resources Director
Appointed: January 2020
- Experience in designing and delivering complex cultural and organisational change programmes
- Skilled in leadership development; MSc in Coaching and Behaviour Change
Lynne is accountable for the HR function, covering the entire employee life cycle including talent attraction and selection, reward and benefits, payroll and administration, learning and development, employee relations and organisational development.
She has led major change programmes that have delivered significant value through cost reduction and through productivity improvements by driving an engaged culture.
Prior to Thames Water she has operated at Executive and Main Board level in diverse sectors – Eurostar (rail); British Gas (gas utility); Westbury Street Holdings (hospitality); Yodel (logistics).
Strategy and Regulation Director
Appointed: April 2011
- Substantial expertise in competition and economic regulation gained from experience on both sides of the regulatory fence across power, gas, aviation, mail and water sectors
- Significant knowledge of business operations in complex regulatory environments
Nick leads engagement with Ofwat and other external authorities. He is responsible for maintaining compliance with current regulation, whilst engaging on the future regulatory agenda.
Prior to Thames Water, he was of Director of Economic Regulation and Competition Policy at the Civil Aviation Authority where he helped pioneer the use of ‘constructive engagement‘ in price control reviews and successfully promoted the deregulation of Manchester and Stansted airports. Nick has also held senior positions at a number of economic regulators including Ofgem, OFFER, Ofgas and Postcomm.
Regulation Director (Designate)
Appointed: October 2019
Nicola has over fifteen years of utility regulation experience. This includes ten years at the energy regulator Ofgem, where her roles included acting as Project Manager for some of Ofgem’s most critical and high profile projects, including the DPCR5 price control review, the Retail Market Review, Ofgem’s first REMIT investigation and the joint State of the Market Assessment with the OFT and CMA, which led to the referral of the sector to the CMA in June 2014. Nicola was Head of Projects and Programmes at Ofgem, transforming the capability and effectiveness of the business in delivering projects that achieved most value for Ofgem and for consumers.
Nicola spent over five years at KPMG, as Director of Power and Utilities. The role involved both business development with key clients and delivery of high quality engagements, particularly focussed on regulatory and economic analysis and project delivery. This included acting as strategic advisor to a number of UK leading network companies on their price control reviews, in providing regulatory insight and assistance to companies facing compliance and/or enforcement action from their regulator and in undertaking agreed-upon-procedure reviews of companies’ regulatory reporting prior to submission.
Asset Management Director
Appointed: October 2011
- Extensive expertise within the water industry over 30 years
- Substantial experience leading infrastructure-based operations
Lawrence leads our asset management capability ensuring we have a deliverable asset management plan. He has had a number of senior leadership positions across Thames Water and was, most recently, the Chief Operating Officer.
Prior to this he was Managing Director for Wastewater and has also held the positions of Asset Director and Capital Delivery Director where he led the delivery of the company’s £1 billion annual capital programme.
Customer Experience Director
Appointed: January 2017
- Demonstrable track record in customer experience transformation within complex, regulated businesses
- Strong leadership capability to deliver digitally-led, agile customer service operations focused on first-time issue resolution
Kelly is responsible for all Thames Water customer interfaces and teams including residential metering, billing and service support, and Non-Household and Developer Service operations.
She previously held a number of senior operational roles at Openreach, the infrastructure division of BT Group and a variety of key regulatory, commercial and operational roles for companies including Deloitte Consulting, Tiscali and npower. Kelly is a Vice President of the Institute of Customer Service.
Corporate Affairs Director
Appointed: August 2019
- Significant experience in corporate affairs
- Proven background in stakeholder and government relations for organisations across a range of sectors
Before joining Thames, George was Group Corporate Affairs Director at National Grid, where he was responsible for the company’s reputation and stakeholder management strategy. His role included policy development, government and media relations, employee communications, corporate responsibility and brand.
Prior to this, George was Chief of Staff to the CEO of BAE Systems for four years and previously held various government relations roles at MBDA Missile Systems, Centrica and Granada TV.
Appointed: April 2017
- Significant experience of the water industry over 25 years
- Proven track record of improving performance and delivering strong operational results
Steve oversees the efficient running of water and wastewater operations. He is responsible for delivering high quality drinking water and reducing leakage, alongside safely processing wastewater, transforming it into renewable power and returning clean water to our rivers.
His career has been dedicated to the water sector. Not only has he held senior leadership positions across Thames Water, he has also worked at Southern Water and MWH Australia.
Capital Delivery Director
Appointed: October 2019
- Experience of developing and implementing different operating models and bringing together people from multiple organisations to deliver investment needs
- Shaped capital investment plans across three price reviews
John is a chartered civil engineer and has 28yrs water industry experience working for Severn Trent Water. During this time he managed £billion, complex capital investment programmes. As the Capital Delivery Director, John’s responsible for the safe and efficient delivery of AMP6 investment through the eight2O Alliance partners. He is leading the development of, and transition to, a new capital operating model which will secure more value for customers throughout AMP7.