EIR Publication Scheme

Last reviewed:

The Environmental Information Regulations (EIRs) 2004 came into effect on 1 January 2005.

The EIRs provide public access to Environmental Information held by public authorities in England, Wales and Northern Ireland. Environmental information held by Scottish public authorities is covered by the Environmental Information (Scotland) Regulation 2004.

Information covered by the EIRs

  • The state of the elements of the environment (e.g. water, air, soil or land)
  • Factors affecting those elements (e.g. radiation, noise, energy or waste)
  • Measures and activities affecting the elements and factors (e.g. spend)
  • Reports on the implementation of environmental legislation
  • Economic analyses used within the framework of the measures and activities above
  • The state of human Health and Safety as they may be affected by the above

Our EIRs Publication Scheme

Thames Water will provide public access to Environmental Information we hold in two ways:

  • Through our EIRs Publication Scheme
  • In response to requests from members of the public

The purpose of our EIRs Publication Scheme is to help members of the public access Environmental Information held by Thames Water.

Obtaining a copy of the EIRs Publication Scheme

A copy our EIRs Publication Scheme is available on these pages.

Alternatively, a copy of the EIRs Publication Scheme in large print or alternative formats can be provided upon request by:

EIR Requests

Thames Water Utilities Ltd

Clearwater Court

Vastern Road




Can’t find what you’re looking for?

Environmental Information made available through our on the Thames Water website can be viewed by members of the public for free. As well as navigating the website, it is possible to search for specific information held using the search engine on the top right of the homepage.

If you still cannot find what you are looking for or if you require information in hard copy form please contact us to make a request.

Making a request for environmental information

You can make a request for Environmental Information using the contact details provided in our website.

Thames Water is required to respond in writing to requests for environmental information within 20 working days. In some cases, an extension to 40 working days might be required to respond to high volume or complex requests for example. If an extension is required Thames Water will notify you of this.

Charges may be made for information provided in response to requests in accordance with our charging scheme on our website.

To ensure we are able to best assist you with your request, we would advise that if possible you:

  • Make your request to the contact details above
  • Identify the information you want as clearly as you can
  • Send your request in writing and maintain a copy for yourself
  • Include your name, address and other contact details
  • Be as specific as you can about the information you want
  • Additional guidance on making requests can be found on ICO website

What happens if we cannot meet the request for information?

Wherever possible, Thames Water will refer you to the relevant public authority where the requested information is held, or provide advice regarding alternative sources of the requested information.

However, Thames Water may not be able to meet your request for environmental information for a number of reasons. This may include but is not limited to the following:

  • The information is not held by Thames Water
  • The request is not subject to the provisions of the Environmental Information Regulations 2004
  • The public interest case to not disclose the information outweighs the public interest case to disclose the information

If Thames Water cannot provide information requested then an explanation will be provided in a refusal notice.

Complaints about EIRs

If you have a complaint, about how your request has been handled or the operation of this publication scheme, please get in touch by emailing eir.requests@thameswater.co.uk.

Alternatively, you may send your complaint to the following address:

Thames Water EIR Manager

Clearwater Court

Vastern Road




We will then conduct an internal review of your compliant and endeavour to notify you of the outcome within the permitted timescales.

If you wish to appeal the outcome of the internal review, you can contact the Information Commissioner by:

  • Emailing casework@ico.org.uk
  • Calling 01625 545 745
  • Writing to the following address:
  • Information Commissioner

    Wycliffe House

    Water Lane



    SK9 5AF

Application of copyright

The material provided through our publication scheme is intended for the use of the individual requesting it. Copyright in material accessed via this publication scheme may belong to Thames Water or other copyright holders.

The right to information under our publication scheme does not give the requester permission to copy or reproduce information received. If you do so, this may infringe copyright and entitle the copy right holder to take action against you. Permission to reproduce information must be obtained from the copyright holder.

The use of material provided under our publication scheme as at the requester’s own risk. Thames Water offers no warranty as to the quality and accuracy of the material provided or its suitability for any use.

Additional information

Further information regarding the Environmental Information Regulations 2004 can be obtained by visiting the ICO website.