We are committed to providing you with the best possible service. Where we have failed to meet our guaranteed standards you are entitled to a payment under our enhanced Customer Guarantee Scheme.
The form below allows you to request a payment where we have failed to meet our service standard. Please complete it in as much detail as possible to help us deal with your request.
We will respond to you as soon as possible. We may need to carry out further investigations, in which case we will send a response within 20 working days of receiving your request.
All fields marked with required must be completed before submitting this form. This is a one-page form