Priority services
Here to help
If you have specific requirements, please call us on 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday and are closed on weekends and Bank Holidays).
Alternatively email us: ecs@thameswater.co.uk
Sight problems
We offer a number of free services for customers who have sight problems, so please let us know if you would like extra help and we will include you in our Priority Services Register.
More about sight problemsDeaf or hard of hearing
Please let us know if you are deaf or hard of hearing, and what your preferred method of keeping in touch is.
Find out moreWheelchair users or mobility concerns
If you have a mobility or sight problems and may need extra help to get water from a tanker or standpipe, please let us know so we can include you in our Priority Services Register.
Find out moreUsing a dialysis machine at home
Please tell us if a member of your household uses a dialysis machine at home.
Find out moreBogus callers
Join our doorstep password scheme and stay safe from bogus callers.
More about bogus callersWaterSure scheme
Find out if you qualify for help paying your metered bill.
More about WaterSure schemeForeign language support
Information on how to contact us if you need an interpreter.
How to contact usSupport from other utilities
If you think you could be vulnerable to a power cut, Find out more about Priority Service Registers.
Find out more