Taking responsibility
Last reviewed:All eligible pumping stations became our responsibility on 1 October 2016 but what does this mean?
Visiting the station
On our first visit to the station, we will carry out a survey so we can learn more about it and also service it. We will secure the station- we will lock the manhole cover and any kiosk or control panel so you will no longer be able to access the equipment yourself.
If the station is within your property and we haven’t already spoken to you, we will come to an agreement with you as to how we can access the station.
Maintaining the station
We’ll regularly service and maintain the station, and if
something does go wrong we’ll repair it. We’ll also cover the running and
maintenance costs, including the electricity supply. We ask that you don’t try
to gain access, complete any maintenance or make any changes to the stations. You
will no longer need a servicing contract either.
In an emergency
If you experience any problems with the station, our team will be here to help 24 hours a day:
- Call our emergency help line on 0800 009 3979
- Don’t try to fix it yourself or call anyone else to help- the station is our responsibility and so we will need to carry out any work or repairs.